Support Hub

My GPS location won't capture at clock-in

The clock-in button is disabled or says GPS not ready.

A checkpoint QR code won't scan

The scanner won't read a checkpoint tag during my patrol.

My patrol report won't submit while offline

I finished a patrol but the submit button shows a spinner or error.

Complete your owner setup checklist

I just signed up and I'm not sure what to configure first.

Invite your first guard

I need to add a security officer to my team.

Create your first site

I need to set up a client location for patrols and shifts.

My GPS location won't capture at clock-in

The clock-in button is disabled or says GPS not ready.

A checkpoint QR code won't scan

The scanner won't read a checkpoint tag during my patrol.

My patrol report won't submit while offline

I finished a patrol but the submit button shows a spinner or error.

A shift shows a conflict warning

The scheduler flagged a guard for a double-booking or overtime conflict.

I have unfilled upcoming shifts

Shifts in the next 7 days have no guard assigned.

A guard didn't receive their shift SMS

An officer says they never got the text notification for an assigned shift.

An incident report won't submit

The Submit button is disabled or the report returns an error.

How to assign an incident for investigation

I need a supervisor to take ownership of an open incident.

My client can't see an incident in the portal

A client portal user reports a missing incident.

The app shows a blank or white screen

A page loads empty or the whole app is white.

The clock-in button is disabled

I can't start my shift because Clock In is greyed out.

The app keeps showing offline

The app says I'm offline even though I have a connection.

My trial is expiring soon

I got a trial-ending notification and want to keep access.

How to change my plan

I want to move to a different plan.

Resetting my password

I can't log in because I forgot my password.