Safety notice

What Get help (formerly SOS), Lockdown and the other safety features in RapidReady do, and what they do not do.

Last updated: October 23, 2026 · Version 3.1

RapidReady is not 911

In any life-threatening situation, call 911 first, before you tell dispatch. RapidReady does not contact 911 for you.

Call 911

What Get help does

  • Get help (it used to be called SOS) alerts your company's managers and dispatchers and sends your location. It does not call 911.
  • Call 911 first if anyone is in danger. Then use Get help to tell your managers.
  • Use Get help for a real problem you need help with now: a fight, a trespasser who won't leave, a medical problem, a threat.
  • Your managers may not see the alert right away.

What Lockdown does

  • Lockdown quietly tells everyone clocked in at your site and your managers that there is a threat. It does not call 911.
  • When you get one: get to safety, lock doors if you can, and call 911 if it is safe to. Then tap I'm safe or I need help.
  • Lockdown does not find or stop a threat, lock doors or call the police. It is not an alarm system.
  • Get help and Lockdown make no sound or vibration on your phone, so look at your phone when you can.

Alerts can be late or fail

  • Alerts need your phone, battery, signal and app settings to work.
  • Texts and calls have sending limits, and go only to people who agreed to get them.
  • With no signal, an alert is not saved to send later. The screen tells you to call 911.
  • Your location is sent only if your phone gives it in time. Say where you are when someone calls.

Working alone

  • If you miss a safety check-in, your managers get an alert. This does not call 911.
  • In a fire or evacuation, the roll call does not call the fire department. Call 911 if no one has.

Your company's rules come first

  • Your employer sets your safety rules, training and post orders. Follow them.
  • If you get hurt at work, tell your supervisor and follow your company's injury process.
  • Questions about safety rules go to your supervisor or your company.

Your location

  • When you press Get help, your managers can see where you are, if your phone gives the location.
  • RapidReady does not send your location to 911.

This page is information only. It does not change your employer's rules or your rights at work. For companies, the full terms are in section 12 of the Terms of Service.